Ticketing Terms & Conditions

These Ticketing Terms & Conditions (“Terms”) apply to tickets purchased through the WowTix platform, including the WowTix website, applications and other ticketing interfaces through which tickets are made available (“Platform”).

Please read these Terms carefully before purchasing any ticket. By purchasing, receiving or using a ticket through the Platform, you acknowledge that you have read, understood and agreed to these Terms, together with any event-specific terms and conditions communicated to you at the time of purchase or by the relevant Event Organiser.

If you do not agree to these Terms, you should not purchase or use a ticket through the Platform.

1. About WowTix and CloudJoi

WowTix is a consumer-facing ticketing brand and platform through which tickets for events organised by third-party event organisers are made available for purchase.

The Platform is powered and operated by CloudTheatre Sdn Bhd, a company incorporated in Malaysia (Company Registration No. 202001024125), operating under the brand name “CloudJoi” (“CloudJoi”, “we”, “us” or “our”).

CloudJoi provides the technology, ticketing infrastructure and related services that support the WowTix Platform, including, where applicable, ticket ordering, payment processing, ticket issuance, ticket delivery, customer communications and other ticketing services.

Payments made through the WowTix Platform are processed by CloudJoi. Depending on your payment method or financial institution, your payment or credit/debit card statement may display the transaction as “CloudJoi Ticketing” or a similar transaction descriptor. This is the payment processing descriptor used by CloudJoi for transactions made through the WowTix Platform.

Ticket confirmations, tickets, receipts, event updates and other communications relating to your purchase may be sent from noreply.wowtix@cloudjoi.com. You are responsible for ensuring that emails from this address are not blocked or directed to your spam or junk folder.

Unless expressly stated otherwise for a particular event, WowTix and CloudJoi are not the organiser, promoter, producer, performer or venue operator of any event listed on the Platform.

The event you purchase a ticket for is organised and presented by the relevant Event Organiser, as identified on the applicable event page, ticket, confirmation or other event information.

2. Event Organiser

For the purposes of these Terms, “Event Organiser” means the person, company, organisation, promoter or other entity responsible for organising and presenting the relevant event.

The Event Organiser is responsible for the event itself, including, where applicable:

  • the event programme, content and performances;
  • performers, artists and speakers;
  • the venue and event facilities;
  • event timing and scheduling;
  • seating arrangements;
  • audience capacity;
  • age restrictions and admission policies;
  • event-specific rules and requirements;
  • cancellation, postponement or alteration of the event;
  • event safety and security;
  • the conduct and management of the event; and
  • any other matter relating to the production or delivery of the event.

The Event Organiser may impose additional terms, conditions or requirements for a particular event. Where such event-specific terms are communicated to you before or after your purchase, you agree to comply with them.

3. Your Ticket Purchase

Tickets made available through the Platform are tickets to events organised by the relevant Event Organiser.

Unless expressly stated otherwise, your purchase is for a ticket to the relevant Event Organiser's event and not for a service or event provided by CloudJoi or WowTix.

CloudJoi facilitates the ticketing transaction through the Platform and may act as the Event Organiser's ticketing agent for this purpose.

By completing a ticket purchase, you agree that:

  • the information provided by you is accurate and complete;
  • you have checked the event, date, time, venue, ticket type and quantity before completing your purchase;
  • you have the authority to make the purchase and use the payment method provided;
  • you will comply with these Terms and any applicable event-specific terms; and
  • you will ensure that all Ticket Holders for whom you purchase tickets are informed of and comply with these Terms and the applicable event-specific requirements.

4. Ticket Purchases Are Final

Unless otherwise expressly stated in these Terms or by the Event Organiser:

  • all ticket purchases are final;
  • tickets are non-refundable and non-exchangeable;
  • no refund or exchange will be provided because you are unable or choose not to attend the event;
  • no refund will be provided because of a change in your personal circumstances; and
  • no refund will be provided because ticket prices, promotions or discounts subsequently change.

You are responsible for checking all ticket and event details before completing your purchase.

CloudJoi may, as a courtesy, send reminders or other communications before an event. However, you remain responsible for attending the event and ensuring that you have your valid ticket. CloudJoi does not guarantee that reminder communications will be sent or successfully delivered.

5. Ticket Prices and Fees

Ticket prices are displayed on the Platform at the time of purchase.

Additional fees may apply to a ticket purchase, including ticket handling, service, payment processing or other applicable fees. Any applicable fees will be displayed during the purchase process where practicable.

Ticket Handling Fees are strictly non-refundable, including where an event is cancelled or postponed and a refund of the ticket price is otherwise available.

The Event Organiser may determine or approve applicable ticket prices, discounts, promotions and other ticketing arrangements.

6. Promotions and Promo Codes

Promotions, rebates, discount codes and other promotional offers may be subject to additional terms and conditions.

Unless otherwise stated:

  • promotional offers are valid only for the stated period;
  • promotional offers may be subject to availability or limited quantities;
  • promotional offers cannot be combined with other offers;
  • promo codes must be correctly applied before completing checkout;
  • late requests to apply, amend or add a promo code after checkout will not be accepted; and
  • no refund or adjustment will be provided because a customer did not apply an eligible promo code before completing the purchase.

The Event Organiser may introduce discounted ticket prices after tickets have gone on sale. No refund or adjustment will be provided for the difference between the price originally paid and any subsequently discounted price.

Where there is a conflict between these Terms and the specific terms of a promotion, the specific promotional terms will apply to that promotion.

7. Ticket Delivery and Validity

Tickets may be delivered electronically or through another method specified during the purchase process.

You are responsible for ensuring that:

  • the contact information provided during purchase is accurate;
  • you have access to the email address or account used for the purchase;
  • your ticket is available when required for admission; and
  • you do not share, duplicate, alter or misuse your ticket except where expressly permitted.

Only valid tickets purchased through WowTix or another authorised point of sale will be accepted.

Tickets purchased through unauthorised websites, resellers or other sources may be counterfeit, duplicated, cancelled or otherwise invalid. Any such purchase is made at your own risk.

8. Ticket Resale

Unless expressly permitted by the Event Organiser, resale of tickets purchased through the Platform is prohibited.

Tickets must not be resold at a price exceeding the original purchase price.

CloudJoi and/or the Event Organiser reserve the right to cancel or invalidate tickets that have been resold or obtained through unauthorised channels.

9. Admission to Events

Admission is determined by the Event Organiser and/or venue operator.

Only valid ticket holders will be admitted, subject to any applicable event-specific admission requirements.

The Event Organiser and/or venue operator may require proof of identity or eligibility for certain ticket categories, including discounted tickets.

The Event Organiser and/or venue operator may refuse admission or remove a Ticket Holder without refund or compensation where the Ticket Holder:

  • behaves in a disorderly, disruptive, abusive or inappropriate manner;
  • fails to comply with event or venue rules;
  • presents a safety or security risk;
  • possesses prohibited items;
  • uses a ticket that is invalid, duplicated, cancelled or otherwise unauthorised; or
  • otherwise fails to comply with the applicable admission requirements.

Late admission may be restricted or permitted only at a suitable break in the performance, at the discretion of the Event Organiser and/or venue operator. Late admission is not guaranteed and does not entitle you to a refund.

10. Children and Age Restrictions

Age restrictions and admission requirements may vary between events.

You are responsible for checking the applicable age restrictions and admission requirements before purchasing tickets.

Where a ticket or event requires a Ticket Holder to meet a particular age or eligibility requirement, the Event Organiser and/or venue operator may require proof of eligibility.

Unless otherwise stated by the Event Organiser, children and infants must comply with the ticketing and admission requirements applicable to the event.

11. Event Changes, Postponement and Cancellation

The Event Organiser may, where reasonably necessary and subject to applicable law:

  • postpone or cancel an event;
  • change the event date or time;
  • change the venue;
  • change the programme;
  • add, withdraw or substitute performers or artists;
  • change seating arrangements or audience capacity; or
  • make other reasonable changes to the event.

Where an event is postponed or cancelled, the Event Organiser will determine the applicable arrangements, including whether tickets remain valid, whether refunds will be offered and the applicable refund period.

CloudJoi may communicate information regarding an event change to Ticket Holders on behalf of the Event Organiser.

CloudJoi does not independently determine whether an event should be cancelled, postponed or refunded unless expressly authorised to do so by the Event Organiser.

12. Refunds

If an event is postponed or cancelled and the Event Organiser offers refunds, the Event Organiser will determine and communicate:

  • whether a refund is available;
  • the amount refundable;
  • the refund request procedure;
  • the refund request period; and
  • any additional conditions applicable to the refund.

Refund requests should generally be directed to the Event Organiser in accordance with the instructions provided for the affected event.

Where authorised by the Event Organiser, CloudJoi may act as the Event Organiser's agent to process refunds.

CloudJoi will only process a refund where:

  • the Event Organiser has authorised the refund;
  • the necessary funds have been made available to CloudJoi by or on behalf of the Event Organiser; and
  • the refund request is made in accordance with the applicable refund procedure and within the applicable refund period.

CloudJoi is not required to process a refund where the Event Organiser has not authorised the refund, has not provided the necessary funds, or CloudJoi no longer holds the relevant proceeds on behalf of the Event Organiser.

Refund requests made after the applicable refund period may be rejected.

You may be required to provide information reasonably necessary to process a refund, including proof of purchase, contact information and bank account details.

Ticket Handling Fees are strictly non-refundable, including in connection with event cancellation, postponement or any other circumstances resulting in a refund.

Complimentary tickets are not eligible for refunds unless expressly stated otherwise.

The Event Organiser may impose or pass on applicable refund processing or other service fees where permitted.

13. Event-Related Complaints

Complaints relating to the event itself should be directed to the relevant Event Organiser.

This includes complaints concerning:

  • the event programme;
  • performers or artists;
  • the venue;
  • seating;
  • admission;
  • event staff;
  • event facilities;
  • event safety;
  • postponement or cancellation;
  • event quality or content; and
  • other matters arising from the organisation or delivery of the event.

WowTix and CloudJoi do not control the event and are not responsible for the acts or omissions of the Event Organiser, venue operator, performers or other event partners, except to the extent otherwise required by applicable law.

14. Ticketing and Platform Support

CloudJoi is responsible for providing and operating the technology and ticketing services supporting the WowTix Platform.

For issues relating to:

  • ticket purchases;
  • payment transactions;
  • ticket delivery;
  • order information;
  • ticket availability on the Platform;
  • technical problems with the Platform; or
  • other ticketing or Platform-related matters,

you may contact CloudJoi through the applicable WowTix customer support channel.

CloudJoi may contact the relevant Event Organiser where information or action from the Event Organiser is required to resolve a ticketing matter.

15. Personal Data and Privacy

Personal information may be collected in connection with your use of the WowTix Platform and purchase of tickets.

Your personal information will be handled in accordance with the applicable WowTix Privacy Policy, together with any other applicable privacy notice or consent presented to you during the purchase process.

Your personal information may be processed for purposes including:

  • processing and administering ticket purchases;
  • issuing and validating tickets;
  • processing payments;
  • providing customer support;
  • communicating event information;
  • facilitating event attendance;
  • managing refunds;
  • accounting, reporting and auditing;
  • complying with applicable laws and regulations;
  • preventing fraud and misuse; and
  • operating, maintaining and improving the Platform.

Where necessary to fulfil these purposes, personal information may be made available to or processed by CloudJoi, the relevant Event Organiser, venue operators, payment service providers, technology providers and other authorised service providers.

CloudJoi provides technology and platform services for WowTix and may process personal information on behalf of the relevant data controller in accordance with applicable data protection requirements.

Personal information will not be sold or rented for unrelated third-party purposes.

For further information about how personal information is collected, used, disclosed and protected, please refer to the applicable WowTix Privacy Policy.

16. Prohibited Conduct

You must not:

  • use the Platform for any unlawful purpose;
  • purchase tickets using fraudulent or unauthorised payment methods;
  • use bots, automated systems or other methods intended to circumvent ticketing controls;
  • obtain or attempt to obtain tickets through fraudulent means;
  • duplicate, alter, counterfeit or misuse tickets;
  • resell tickets in breach of these Terms or applicable event terms;
  • interfere with the operation or security of the Platform;
  • introduce malicious code or other harmful material;
  • misuse promotional codes;
  • impersonate another person or provide false information; or
  • otherwise engage in conduct that may adversely affect the Platform, CloudJoi, WowTix, Event Organisers, venues, performers or other customers.

During an event, Ticket Holders must comply with all applicable venue and Event Organiser rules.

17. Prohibited Items and Searches

The Event Organiser and/or venue operator may prohibit the bringing of certain items into an event venue.

These may include, without limitation:

  • weapons;
  • illegal or controlled substances;
  • dangerous items;
  • recording equipment;
  • items that may compromise safety or security; and
  • other items prohibited by the Event Organiser or venue operator.

Ticket Holders may be subject to reasonable security checks or searches in accordance with the applicable event and venue requirements.

18. Donations

Where the Platform facilitates donations on behalf of an Event Organiser or other designated recipient:

  • the donation amount is final once payment has been completed;
  • donations are generally non-refundable;
  • CloudJoi facilitates the donation transaction and does not determine how donated funds are used;
  • complaints concerning the use or application of donations should be directed to the relevant recipient or Event Organiser; and
  • additional donation-specific terms may apply.

19. Third-Party Sites and Services

The Platform may contain links to or facilitate access to websites, services or platforms operated by third parties.

Such third-party services are independent from CloudJoi and WowTix unless expressly stated otherwise.

CloudJoi does not control and is not responsible for the availability, content, security, terms, privacy practices, products or services of third-party websites or services.

You should review the applicable terms and privacy policies of any third-party service before using it.

20. Limitation of Liability

To the fullest extent permitted by applicable law, CloudJoi and its respective affiliates, directors, officers, employees, agents, contractors and service providers shall not be liable for any loss, damage, cost or expense arising from:

  • the acts or omissions of an Event Organiser, venue operator, performer or other event partner;
  • the cancellation, postponement, alteration or rescheduling of an event;
  • changes to event programmes, performers, venues, seating or admission arrangements;
  • denial of admission resulting from your breach of applicable event or venue rules;
  • your failure to attend an event;
  • your travel, accommodation, hospitality or other personal arrangements;
  • problems with your internet connection, device or network;
  • unauthorised resale or purchase of tickets;
  • circumstances outside CloudJoi's reasonable control; or
  • any indirect, incidental, special or consequential loss.

This includes, where permitted by law, loss of profits, revenue, business, goodwill, reputation, opportunity, enjoyment, data or anticipated savings.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that applicable law does not permit to be excluded or limited.

For the avoidance of doubt, CloudJoi does not guarantee or warrant the quality, safety, legality, content, performance or delivery of an event organised by a third party.

The Event Organiser remains responsible for matters relating to the event itself.

21. Personal Expenses

Any travel, accommodation, hospitality or other personal arrangements or expenses incurred by you in connection with an event are made at your own risk.

Neither CloudJoi nor the Event Organiser will be responsible for wasted or unrecoverable personal expenses arising from cancellation, postponement, rescheduling or alteration of an event, except to the extent required by applicable law.

You should consider this before making non-refundable travel or accommodation arrangements.

22. Force Majeure

CloudJoi will not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

  • natural disasters;
  • severe weather;
  • fire or explosion;
  • epidemic or pandemic;
  • war;
  • terrorism;
  • riot or civil disturbance;
  • strikes or industrial disputes;
  • government action or regulation;
  • court orders;
  • infrastructure or telecommunications failures;
  • failures of third-party service providers;
  • malicious attacks;
  • power outages; or
  • other circumstances beyond CloudJoi's reasonable control.

Where such circumstances affect an event, the Event Organiser will determine the applicable arrangements for the event.

23. Communications

CloudJoi and/or the Event Organiser may contact you using the contact information provided during your ticket purchase.

Ticket confirmations, tickets, receipts, event updates and other communications relating to your purchase may be sent from noreply.wowtix@cloudjoi.com.

You are responsible for ensuring that your contact information, particularly your email address and telephone number, is accurate and up to date. You should also ensure that emails from noreply.wowtix@cloudjoi.com are not blocked or directed to your spam or junk folder.

Communications may include ticket confirmations, event updates, changes to event arrangements, refund information and other information reasonably necessary in connection with your purchase.

24. Complaints and Disputes

For ticketing or Platform-related queries and complaints, please contact the WowTix customer support channel provided on the Platform.

When contacting us, please provide your:

  • Order ID;
  • name;
  • email address used for the purchase; and
  • relevant event details.

We may need to contact the Event Organiser or another third party to investigate your complaint.

We will make reasonable efforts to acknowledge and address complaints promptly. Certain matters may require additional time where information or action from the Event Organiser or another party is required.

Complaints concerning the event itself, including the venue, programme, performers, admission, cancellation or postponement, should be directed to the relevant Event Organiser.

We expect all communications with our employees, representatives and customer support teams to remain respectful. Abusive, threatening, harassing or otherwise unreasonable conduct will not be tolerated.

25. Changes to These Terms

We may amend or update these Terms from time to time.

Where we make changes, the updated Terms will be published on the Platform.

Unless otherwise required by applicable law, the version of these Terms applicable to your ticket purchase will be the version published at the time of your purchase.

You should review these Terms periodically for updates.

26. Governing Law

These Terms are governed by and shall be construed in accordance with the laws of Malaysia.

Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of Malaysia.

27. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

28. Entire Agreement

These Terms, together with any applicable event-specific terms, the applicable WowTix Privacy Policy and any other terms expressly incorporated by reference, constitute the terms governing your use of the Platform and purchase of tickets through WowTix.

Where there is a conflict between these Terms and an event-specific term, the event-specific term will apply to the extent that it specifically relates to the relevant event, unless otherwise stated.

WowTix is a ticketing platform powered and operated by CloudJoi.

CloudTheatre Sdn Bhd (CloudJoi)
Company Registration No. 202001024125
Malaysia